How much does delivery cost?All orders are usually despatched from our Melbourne warehouse within 24 - 48 hours. If an item is temporarily out of stock we will contact you and advise of the estimated delivery time.
Our standard delivery costs are listed below. All orders weighing over 20kg require courier delivery. We will quote you separately on these delivery charges.
| Australia-wide | Price | Up to 500g
501g - 1kg
1001g - 2kg
2001g - 3kg
3001g - 4kg
4001g - 5kg
5001g - 6kg
6001g - 7kg
7001g - 8kg
8001g - 9kg
9001g - 10kg
10001 - 11kg
11001 - 12kg
12001 - 13kg
13001 - 14kg
14001 - 15kg
15001 - 16kg
16001 - 17kg
17001 - 18kg
18001 - 19kg
19001 - 20kg | 7.95
10.95
11.95
12.95
13.95
14.95
15.95
16.95
17.95
18.95
19.95
20.95
21.95
22.95
23.95
24.95
25.95
26.95
27.95
28.95
29.95 |
Do you deliver internationally?Yes, please contact us for a quote for delivery charges to your country.
Do you provide gift wrapping?Yes. Each purchase will be hand wrapped in our signature colours of aqua and white, topped with an Island Collections gift card. This service can be selected at checkout for a nominal fee of just $3.50.
May I return or exchange an item?Yes, we are always happy to offer a full refund or exchange for items you are not entirely satisfied with. Our conditions of return or exchange are: - Items must be returned in their original condition.
- Returns received more than 14 days after the original delivery date will not be accepted.
- Original shipping costs and return shipping costs will not be credited
How do I return an item?Please email or phone us to advise that you will be returning the item and the reason why.
Returns should be mailed to:
Island Collections
P O. Box 316
Seaford VIC 3198
sales@islandcollections.com.au
1300 890 096 (cost of a local call)
Will I be charged shipping costs for an exchange request?Yes. We will happily exchange the item however the customer will be charged a postage fee to send the new item.
How is a return request credited?All refunds will be either credited to the customers credit card, paypal account or a cheque will be sent to the customer for the purchase amount. Original shipping costs and return shipping costs are not credited.
What if my item arrives damaged?Despite every measure being taken to ensure safe delivery of your package, there are times it will get broken during transit. We are happy to replace the item for you, simply return the item and notify us within 48 hours from the time of delivery and a replacement will be mailed out to you. What if an item is out of stock? If an item you want is out of stock, please email or ring us on 1300 890 096 and we will try and source it as soon as possible. Can I order over the phone?Yes. For the cost of a local call simply ring through your order on 1300 890 096. |
